Just an awful experience. I had prepaid for my rental at Hertz a month in advance. I was using the car to go out of state for a vacation. When I went to pick up my rental, I was told there was no car available. Then...I was made to call the 800 number to get a refund!! The rental agent at the Wood St. hertz location are beyond rude!! They offered me no help at all!! I ended up getting a rental through Enterprise. Hertz has lost me as a customer!!!